Privacy policy

Last updated: June 15, 2026

rivalDrop provides one-time Shopify competitor teardown reports. This policy explains what information we collect, why we collect it, and how we protect it.

1. Information we collect

Information you provide:

• Your name and email address when you order, contact us, or request support.
• Your store URL and competitor URLs so we can prepare the report.
• Order notes, screenshots, or public context you choose to provide.
• Payment information handled by Fiverr or Stripe. We do not store card numbers.

Information collected automatically:

• Anonymous usage analytics through Plausible Analytics. Plausible uses no cookies and does not collect personal data.
• Basic server logs needed to keep the website secure and working.

2. How we use your information

• To prepare and deliver your competitor teardown report.
• To clarify order details and answer support questions.
• To process payment and order status through Fiverr or Stripe.
• To improve the report format and service quality.

We do not sell, rent, or share your personal information for third-party marketing.

3. Third-party services

We use the following services to run the business:

• Fiverr: order intake, messages, delivery, and payments when you order through the gig. Fiverr's privacy policy
• Stripe: payment processing for any direct invoice or payment link. Stripe's privacy policy
• Resend: transactional email delivery. Resend's privacy policy
• Plausible Analytics: privacy-focused website analytics. Plausible's data policy

4. Data retention

We keep order details and delivered report files as long as needed for customer support, business records, and quality control. You may request deletion by emailing hello@rivaldrop.com. Some order records may remain inside Fiverr, Stripe, or bookkeeping systems when required for legal, tax, or dispute-resolution reasons.

5. Your rights

You can ask us to access, correct, export, or delete personal information we hold about you. Email hello@rivaldrop.com.

6. Security

We use HTTPS, least-necessary access, and reputable payment providers. Please do not send store admin passwords, private customer data, or non-public credentials. rivalDrop only needs public URLs and the context you choose to provide.

7. Children's privacy

This service is for businesses and is not directed at individuals under 18.

8. Changes to this policy

We may update this policy as the service changes. The date above reflects the latest revision.

9. Contact

Questions about this policy? Email hello@rivaldrop.com.