Terms of service

Last updated: March 31, 2026

These Terms of Service ("Terms") govern your use of rivalDrop's website (rivaldrop.com) and services. By subscribing to or using our services, you agree to these Terms.

1. Services

rivalDrop provides competitive intelligence briefs for sales teams. Our briefs include rival analysis covering pricing, hiring, product changes, positioning, advertising, SEO, and a short list of suggested reads. Briefs are delivered as email and as entries on a live watchlist dashboard.

2. Subscriptions and billing

• Subscriptions are billed monthly via Stripe.
• Your subscription renews automatically each month until you cancel.
• Prices are listed on rivaldrop.com and may change with 30 days' notice to existing subscribers.
• Add-on services (additional rivals, on-demand deep dives, strategy sessions) are billed separately as indicated at time of purchase.

3. First report guarantee

If you are not satisfied with the value of your first competitive intelligence brief, we will issue a full refund of your first month's subscription fee. To request a refund, email hello@rivaldrop.com within 14 days of receiving your first brief. This guarantee applies to first-time subscribers only.

4. Cancellation

• You may cancel your subscription at any time by emailing hello@rivaldrop.com before your next billing date.
• Cancellation takes effect at the end of your current billing period. You will continue to have access to previously delivered briefs.
• No partial refunds are issued for unused portions of a billing period (except under the First Report Guarantee).

5. Intellectual property

• Briefs delivered to you are for your internal business use only.
• You may share brief insights with your team but may not redistribute, resell, or publish complete briefs publicly.
• All rivalDrop branding, website content, and brief templates remain our intellectual property.

6. Accuracy and disclaimers

• Our briefs are based on publicly available information, third-party tools, and proprietary research methods.
• Ad spend figures and certain metrics are estimates and should be treated as directional, not exact.
• We strive for accuracy but do not guarantee that all information in briefs is complete or error-free.
• rivalDrop briefs are informational. They do not constitute financial, legal, or professional advice. Business decisions based on our briefs are made at your own discretion and risk.

7. Confidentiality

We treat your business information (rivals, strategy, company data) as confidential. We will not share your onboarding information or brief contents with any third party. We may use anonymized, aggregated data to improve our services.

8. Limitation of liability

To the maximum extent permitted by law, rivalDrop's total liability for any claim arising from our services is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or business opportunities.

9. Acceptable use

You agree not to:

• Use our services for any unlawful purpose
• Attempt to reverse-engineer our research methodology
• Submit false information during onboarding
• Resell or redistribute our briefs

10. Modifications

We may update these Terms from time to time. Material changes will be communicated via email to active subscribers at least 14 days before taking effect. Continued use of our services after changes constitutes acceptance.

11. Governing law

These Terms are governed by the laws of the State of Missouri, United States. Any disputes shall be resolved in the courts located in Kansas City, Missouri.

12. Contact

Questions about these Terms? Contact us at:
hello@rivaldrop.com