rivalDrop
fig t · terms

Terms of service

Last updated: June 15, 2026

These Terms govern your use of rivalDrop's website and report services. By placing an order, you agree to these Terms.

1. Services

rivalDrop provides one-time Shopify competitor teardown reports. Reports are based on public competitor pages, public ads and search signals, visible offer structure, checkout flow observations, and other public business evidence.

2. Orders and billing

  • Orders may be placed through Fiverr or through a direct payment link or invoice.
  • Each package includes the scope listed at the time of purchase.
  • Delivery timelines begin after we receive the required store URL, competitor URL, and order details.
  • Custom requests outside the listed package scope may require a separate quote.

3. Delivery

Reports are delivered as a PDF, a Google Doc link, or another agreed format. Standard report delivery is 48 hours after complete order details are received, unless the package or order notes state another timeline.

4. Revisions and refunds

  • Fiverr orders follow Fiverr's revision, cancellation, and dispute process.
  • Direct orders include correction of factual errors found in the delivered report.
  • Because reports are custom research work, completed direct orders are generally not refundable unless we fail to deliver the agreed report.

5. Customer responsibilities

  • You must provide accurate public store and competitor URLs.
  • You must not send store admin passwords, private customer data, or credentials.
  • You are responsible for deciding whether and how to act on the report.

6. Intellectual property

  • Delivered reports are for your internal business use.
  • You may share insights with your team and contractors.
  • You may not resell or publish complete reports as a competing product.
  • rivalDrop branding, website content, report templates, and research workflow remain our intellectual property.

7. Accuracy and disclaimers

  • Reports are based on public information, third-party tools, and human review.
  • Ad spend, traffic, SEO, and conversion observations are directional estimates, not exact measurements.
  • Reports are informational and do not constitute financial, legal, or professional advice.
  • Business decisions based on a report are made at your own discretion and risk.

8. Confidentiality

We treat your order details and delivered report as confidential. We do not share your order, selected competitor, or report contents with third parties except as needed to process payments, deliver the service, comply with law, or resolve disputes.

9. Limitation of liability

To the maximum extent permitted by law, rivalDrop's total liability for any claim arising from a report is limited to the amount you paid for that report. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or business opportunities.

10. Governing law

These Terms are governed by the laws of the State of Missouri, United States. Any disputes shall be resolved in the courts located in Kansas City, Missouri.

11. Contact

Questions about these Terms? Email hello@rivaldrop.com.